"Hire and promote
first
on the basis of
integrity;
second on motivation;
third, capacity;
fourth, understanding;
fifth, knowledge;
and last and least,
experience.
Without integrity,
motivation is dangerous;
with motivation,
capacity is impotent;
without capacity,
understanding is limited;
without understanding,
knowledge is meaningless;
without knowledge,
experience is blind.
Experience is easy to provide
and quickly put to use
by people
with all the other qualities.”
Dee Hock
founder of VISA
