When Robert B. Reich was
U.S. Secretary of Labor (1993-1996),
he had this observation....
“For six months now,
I’ve been visiting the
workplaces of America
administering a simple test.
I call it “the pronoun test.”
I ask frontline workers
a few general questions
about the company.
If the answers I get back
describe the company
in terms like “they” and “them,”
then I know it’s
one kind of company.
If the answers are put
in terms like “we” or “us,”
I know it’s
a difference kind of company.”
